Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Deliveries, Freight Elevator and Loading Dock
    2. Elevator Service
    3. HVAC
    4. Janitorial
    5. Light Bulb Replacement
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
    11. Storage
    12. Telecom Providers
    13. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Systems
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. SUSTAINABILITY

Maintenance Requests

In order to facilitate communications, we ask that you appoint one or two tenant service representatives (and an alternate), who are authorized to incur expenses for your company. Only your “Authorized Tenant Representative” or those designated should make requests for repairs or services through MRI Angus. All requests for services should be made through Tenant Portal. If there is a maintenance or janitorial request that needs immediate attention, please call the Building Office. Please do not make requests with the janitorial or engineering crew directly. You will need to enter the type of service request, a description of the service needed, the exact location and a contact person. Once entered into MRI Angus, the Building Office receives this information and dispatches the service request to the appropriate maintenance staff. When a job is finished, the service request is summarized and closed out or charged back to the tenant. Every step of the service request can be tracked in MRI Angus. If the request is beyond what is included per terms of your lease, a cost quote may need to be approved prior to work being performed. Response times will vary according to the number and complexity of service requests received. In the case of a building emergency or special project, which would delay response to your request, we will inform you as soon as possible. Similarly, should we need an outside contractor’s expertise or supplies, we will let you know. Should your request involve an expenditure of funds for which your company will be responsible, we will ask you to authorize a cost quote before services are rendered. All work performed will be billed to the tenant by the management office. A 20% administrative fee will be included on the invoice unless otherwise noted in lease provisions. The following items are considered services not covered under the lease, but commonly serviced by the 45 Fremont staff or outside vendors for an additional charge:

 

  • Light bulb replacement for non-standard lamps
  • Re-keying of tenant doors and locks (after initial installation) and additional keys
  • Hanging pictures, bulletin boards etc. in tenant space
  • Maintaining carpets, tile floors, cleaning interior partitions, glass, etc.
  • Emergency clean-up of spills/accidents
  • Unclogging/repair of kitchen sinks and disposals
  • Installation or changing of water filters
  • Removal/disposal of excessive trash
  • Extra painting, touch-ups or carpentry work
  • Paper towels for kitchens

 

Please note that our staff does not move or repair furniture; it is against union policy and insurance regulations. Please do not ask the Engineers or Janitorial Staff to move furniture or other heavy objects. Also, for safety reasons, we are unable to lend out ladders, vacuums, and other tools.