Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Deliveries, Freight Elevator and Loading Dock
    2. Elevator Service
    3. HVAC
    4. Janitorial
    5. Light Bulb Replacement
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
    11. Storage
    12. Telecom Providers
    13. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Systems
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. SUSTAINABILITY

Severe Weather and Natural Disasters

The U.S. Weather Service reports the movement of severe weather that may present a threat to the metropolitan area. Tenants have the choice of evacuating or remaining in the building during a severe weather alert. If your company decides to evacuate the building, notify the Property Manager of your intention to do so. If an early alert is given by the U.S. Weather Service and a decision is made to remain in the building, certain steps can be taken to prepare for the severe weather.
 
Tenants should maintain an inventory of first aid and emergency supplies to be used during severe weather.
 
Notify the management office of all leaks, fires, and structural or other damage during or after the storm.
 
If informed by the U.S. Weather Service that severe weather is imminent, follow the steps below:
  • Move to core areas of the building
  • Take cover in an interior hallway
  • Stay away from doors and windows
  • Close perimeter doors behind you
 
Major Natural Disasters
Disasters and emergencies affecting large areas can sometimes develop quickly. Flash floods and earthquakes, for example, can strike with little or no advance warning. Perhaps the most basic thing to remember is to KEEP CALM. In the event of a disaster or emergency: Keep your radio or television set tuned to hear weather reports and forecasts (issued by The National Weather Service) as well as other information and advice that may be broadcast by your local government. Use your telephone only to report disaster events to the Lake San Francisco Police Department or San Francisco Fire Department (depending on the nature of the emergency) and Property Management. If you tie-up phone lines simply to get information, you may prevent emergency calls from being completed. Stay away from disaster area. Follow the advice and instructions of authorities in charge.
 
Earthquakes
Earthquake Preparedness
  • Keep an earthquake preparedness kit on hand. Include the following:
  • Food and water– at minimum, a 3 day supply (a 7 day supply is ideal)
  • First Aid kit and First Aid manual
  • Large and small heavy-duty plastic bags, duct tape and scissors
  • Extra prescriptions and eyewear
  • Heavy-duty shoes and gloves
  • Extra clothing, and a whistle
  • Rescue tools
  • Portable TV and/or radio with extra batteries
  • Flashlights and extra batteries
  • Cash (ATMs and credit cards may not work)
  • Emergency Phone List, including family at work, school, daycare, etc.
  • Long-distance message check-in phone number
  • Cell phone
 
During an Earthquake
Most earthquake-induced injuries are caused by falling objects or debris that has become dislodged by the quake. During an earthquake, please observe the following:
  • Remain calm, do not panic.
  • Stay in the office area.
  • Take cover under tables, desks, or strong doorways.
  • Keep away from windows and glass doors.
  • Keep clear of filing cabinets, shelves and tall stacks of materials.
  • Check for any injured personnel and administer first aid where necessary.
  • Floor Wardens should assess damage and injuries and be prepared to expedite evacuation of serious cases.
  • In the event of a fire resulting from an earthquake, follow the fire emergency procedures.
 
Following an Earthquake
  • Be prepared for aftershocks. While aftershocks are generally smaller than the earthquake that generates them, they can cause additional damage.
  • If you smell gas, notify the Building Office or Security immediately.
  • Check immediate location– make sure you are safe.
  • Check for injuries and apply first aid as needed. Be prepared for an absence of immediate emergency services, and be prepared to help yourself and others.
  • Extinguish any fires. Do not light matches. Do not smoke.
  • Listen for news or pertinent instructions on the radio or television.
  • Do not use the telephone unless you have a dire emergency; ensure that all telephone receivers are properly mated to their cradles.
  • Conserve, and responsibly ration food and water.